Survey
A Leadership Discussion
Diagnose what's broken in 2 weeks
A structured assessment starting with executive questionnaires, followed by diagnostic conversations with your leadership team. We identify operational gaps, uncover hidden risks, and determine what needs fixing first—without committing to a full transformation.
This is for you if...
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You know something's wrong with support operations but can't pinpoint root causes
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Leadership is asking "what's broken?" and you need an objective answer
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You're considering larger investments (platform changes, hiring, process overhauls) but want diagnosis first
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You need to reset executive thinking about support's strategic value
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You want a low-risk engagement to test our approach before committing to deeper work
What we do
Week 1: Questionnaires & Executive Conversations
We start with a one-page questionnaire to gather baseline context, then conduct structured diagnostic conversations with your VP/Director of Support, COO, CTO, and other key stakeholders. The prep work ensures our meeting time is focused on uncovering root causes, not collecting basic information.
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Week 2: Analysis & Presentation
We synthesize what we learned, identify your top operational risks, and present findings back to leadership. You'll get a clear-eyed assessment of your support maturity, prioritized recommendations, and options for next steps.
What you get
Executive Brief
7-10 page scannable summary of findings, risks, and recommendations
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Presentation Deck
14-16 slide visual readout for leadership team
Support Maturity Scorecard
One-page snapshot of where you stand across key dimensions
Metrics Dashboard Analysis
Current performance vs. industry benchmarks
Follow-On Recommendations
Specific next steps (whether you work with us or not)