Scan
Comprehensive Diagnostic
Deep-dive analysis of your support ops
A 4-6 week engagement that examines your support operations from executives to operators. We deploy questionnaires, conduct interviews, analyze performance data, and map workflows to identify what's working, what's broken, and exactly what needs to change.
This is for you if...
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​You need a comprehensive diagnosis, not just executive perspectives
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There's a gap between what leadership thinks is happening and what's actually happening
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You're planning a major transformation and need baseline assessment first
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Previous improvement initiatives failed because root causes weren't properly identified
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You want to understand operator-level pain points, not just leadership assumptions
What we do
Weeks 1-2: Questionnaires & Data Gathering
We deploy tailored questionnaires to all organizational levels—executives, directors, managers, team leads, and operators. Each group gets questions specific to their role. We also collect performance data, review existing processes, and analyze tool configurations.
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Weeks 3-4: Interviews & Workflow Mapping
We conduct follow-up interviews to clarify questionnaire responses, observe day-in-the-life workflows, and map actual processes (not what the documentation says, but what people actually do). Limited cross-functional touchpoints to understand dependencies.
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Weeks 5-6: Analysis & Presentation
We synthesize findings, identify perception gaps between organizational levels, prioritize issues by impact, and build a comprehensive report with executive presentation. You'll get specific recommendations for Stabilize, Standardize, or Scale engagements.
What you get
Comprehensive Report
20-30 page deep-dive covering all findings, root causes, and systemic issues​
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Executive Readout
15-20 slide presentation for leadership with prioritized recommendations
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Tool Utilization Analysis
Assessment of platform adoption, configuration gaps, and optimization opportunities
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Perception Gap Map
Where executives, managers, and operators see things differently
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Prioritized Roadmap
Sequenced recommendations with effort/impact analysis
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Follow-On Proposals
Tailored service recommendations with pricing for next steps