Scale
Growth Preparation
Prepare for 10x growth in 12 weeks
Strategic planning and capability-building engagement for documented, stable operations ready to scale. We build internal consulting capability, design your Service Management Office (SMO), create AI-readiness roadmaps, and establish continuous improvement frameworks—so you can handle 10x growth without 10x headcount.
This is for you if...
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Your operations are stable and documented (Standardize is complete or equivalent work done)
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You're preparing for rapid growth (Series B→C funding, major customer expansion, new market entry)
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You need to scale support without proportional headcount increases
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You want to build internal consulting capability so you don't need external consultants forever
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You're ready to move from documented processes to automation-ready operations and AI implementation planning
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Leadership wants a multi-year operations roadmap, not just near-term improvements
What we do
Weeks 1-4: Internal Consulting Framework
We train your support leaders to diagnose problems, design solutions, and drive improvements without external help. You'll learn our methodology, build problem-solving skills, and establish an internal consulting practice that can tackle future challenges independently.
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Weeks 5-8: Service Management Office (SMO) Design
We design your SMO framework—the operational center that drives continuous improvement, manages performance metrics, coordinates cross-functional initiatives, and ensures standards are maintained as you scale. This becomes your internal operations strategy function.
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Weeks 9-12: AI-Readiness & Capacity Planning
We build your automation-to-AI roadmap—starting with process automation candidates from Standardize, layering in intelligent automation opportunities, and culminating in AI implementation readiness (what to automate, what to preserve, where AI adds value, how to measure success).
What you get
Internal Consulting Playbook
Train your leaders to diagnose and solve operational problems without external consultants​
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Service Management Office Framework
Complete SMO design including roles, responsibilities, processes, and governance structure​
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Automation-to-AI Roadmap
Strategic plan showing progression from process automation → intelligent automation → AI implementation, with partner recommendations for each phase​
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Capacity Planning Models
Structure and initial content for both internal and customer-facing knowledge bases​
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Quality Assurance Framework
Checklists, review protocols, and continuous improvement processes​
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Expanded Sustainability Playbook
How to keep documentation current and maintain operational standards over time