Stabilize
Crisis Intervention
Stop the bleeding in 4 weeks
Tactical firefighting for support operations in crisis mode. We implement immediate triage protocols, restore queue management, establish clear escalation paths, and stabilize stakeholder communication—so your team can breathe while you plan longer-term improvements.
This is for you if...
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Your team is drowning in tickets with no clear triage process
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SLA performance has cratered and executives are demanding immediate fixes
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Every day feels like crisis management with no time for strategic work
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Stakeholder communication is breaking down (or non-existent)
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You need relief NOW—you can't wait 12 weeks for a transformation project
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Recent organizational changes (layoffs, leadership turnover, platform migration) destabilized operations
What we do
Week 1: Rapid Assessment & Immediate Wins
We assess your current queue state, identify the biggest fires, and implement quick wins (triage protocols, priority rules, simple automation). You'll see measurable improvement in days, not weeks. Weekly stakeholder updates begin immediately.
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Weeks 2-3: Process Stabilization
We establish sustainable queue management strategies, build clear escalation paths, create communication templates for customers and internal stakeholders, and train your team on new protocols. Focus is on restoring operational baseline, not perfection.
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Week 4: Sustainability Planning
We document what's working, train leadership on how to maintain gains, and create a sustainability playbook so improvements stick after we're gone. You'll get recommendations for follow-on work (typically Standardize) once you're stable.
What you get
Queue Management Playbook
Triage protocols, priority rules, escalation paths—everything your team needs to stay afloat
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Communication Templates
Customer updates, internal status reports, escalation notifications—all ready to use
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Crisis Response Checklist
Step-by-step protocols for handling future surges or emergencies
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Weekly Stakeholder Reports
2-3 page summaries showing progress, blockers, and next steps (delivered every Friday)
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Metrics Stabilization Dashboard
Track week-over-week improvement in key performance indicators
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Sustainability Playbook
How to maintain gains and prevent backsliding after the engagement ends